Job Openings

Coordinator, Compliance & Default Aversion, Student Financial Aid

Apply now Job no: 501953
Work type: Full-time
Location: North Lake
Work Schedule: Various Shifts (40 hours per week - some nights & weekends)

Working Title

Coordinator, Compliance & Default Aversion, Student Financial Aid

Job Title Code


Salary Level


Salary Range (Full-Time)

$43,000 - $68,800 (dependent on experience and other considerations)

Hourly Rate (Part-Time)

$20.67 per hour

Business Travel




Position Type


Position Summary

Assists the Director in the timely reconciliation with the US Department of Education systems, troubleshooting internal/external system issues, and assuring delivery of accurate and timely payments to students and compliance with federal Title IV, state, city and institutional guidelines for financial aid, scholarship, grant, and tuition refunds.

Required Knowledge, Skills & Abilities

• Knowledge of the purpose of community colleges and the vision of Dallas College.
• Ability to interpret, understand and apply comprehensive knowledge of innovative technology platforms related to and in support of the holistic student experience.
• Ability to identify and address opportunities and challenges that arise as a result of Dallas College’s current transition.
• Ability to balance an analytical mind and a compassionate heart.
• Strong belief in the value of education coupled with the ability to manage structured regulatory requirements alongside the personal, human-centered experience.
• Possess a professional and collaborative demeanor. A personality that has the ability to address and resolve conflicts with integrity and compassion, and that can actively develop effective relationships at all levels.
• Ability to think critically by applying problem solving practices, acquiring relevant information, using technology and other resources appropriately.
• An understanding of contemporary issues in higher education.
• Demonstrated understanding of the educational, cultural, and social needs of a diverse student population.
• Demonstrated understanding of the educational, cultural, and social needs of a diverse student population.
• Demonstrated knowledge of principles of equity and inclusion and a demonstrated commitment to the promotion of diversity.
• Ability to identify, address, and collaborate with other leaders on solutions to barriers preventing a significant portion of our population from having a job that pays a living wage.
• Excellent interpersonal skills and the ability to communicate effectively, verbally and in writing, complex ideas, and information to a variety of diverse stakeholders/constituents within the Dallas College community network related to career and academic requirements.

Physical Requirements

Normal physical job functions performed within a standard office environment.  Reasonable accommodations may be made to individuals with physical challenges to perform the essential duties and responsibilities.

Minimum Knowledge and Experience

Associate Degree or higher. Bachelor’s degree preferred. Official transcripts required.

Two (2) years of experience in a higher education setting with demonstrated experience in financial aid counseling, eligibility determination, needs analysis, verification, and packaging required.

Ability to work extended hours beyond the regular 8:00 a.m. – 5:00 p.m. workday especially during heavy registration peak times including nights and weekends.
***Will be subject to a criminal background check. Some positions may be subject to a fingerprint check. ***

Essential Duties and Responsibilities

• Maintain fiscal records, student accounts and related data for federal loans, grants and resolve discrepancies with the College and the US Department of Education systems.
• Maintain a strong working knowledge of Federal financial aid programs, polices and regulations.
• Review disbursement systems to ensure accurate and timely student refunds.
• Perform data analysis, prepare reports as needed and prepare backup documentations for audits.
• Develop, implement, and evaluate default aversion strategies, and work with loan services, guarantors, and other auxiliary service providers to remedy delinquent accounts and promote default management awareness.
• Facilitates resolutions for delinquent borrowers in danger of defaulting.
• Conducts and interprets ongoing evaluation, complex data and revision of default management procedures and financial literacy program.
• Provide support for daily functions by running various processes and communicate with College staff as needed.
• Interact with appropriate Dallas College including internal and external auditors to ensure all compliance and default aversion policies and practices are upheld.
• Support districtwide training, develop, and update training materials as appropriate.
• Ensures compliance with security protocols to protect confidential data.
• Maintain effective communication with internal and extern stakeholders.
• Deploy data-informed and results oriented financial aid programs (i.e., reduction of student default rate).
• Utilize technology to access data, maintain records, and generate reports and communicate with others.
• Interpret, articulate, and implement a variety of regulations, guidelines, and procedures to ensure compliance with Dallas College, state, and federal requirements.
• Prepares reports, proposals, and recommendations for overall programs; keeps detailed records of assigned activities.
• Completes required Dallas College Professional Development training hours per academic year.
• Performs other duties as assigned.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Incumbents may be directed to perform job-related tasks other than those specifically presented in this description. Position requires regular and predictable attendance.

Dallas College is part of an equal opportunity system that provides education and employment opportunities without discrimination on the basis of race, color, religion, national origin, sex, disability, age, sexual orientation, gender identity or gender expression. Dallas College complies with the Americans with Disabilities and Veterans Act.

Advertised: Central Standard Time
Applications close: Central Standard Time

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