Senior Student Success Coach
Job Title Code
Salary Range (Full-Time)
$75,000+ (commensurate with education and experience)
Hourly Rate (Part-Time)
$36.06 per hour
Dallas College is seeking dynamic, equity-minded, student-centered leaders who are interested in serving community college students as a caring and dedicated Senior Student Success Coach, focusing on improving the student experience, eliminating barriers, and strengthening student persistence, completion, and success. These responsibilities may be performed in a specific school of within Dallas College. Successful candidates will serve as leaders focusing on blended responsibilities related to admissions, pathways, and success coaching.
The Senior Student Success Coach is an advanced cross functional role that will support students with admissions, advising, registration, and other enrollment related functions through a case management approach. This position provides coaching and guidance on enrollment services related issues within established policies and procedures, acts as subject matter expert for staff and students in the daily processing of admissions, registration, and records processing. These responsibilities may be performed in a specific school of within Dallas College. The Senior Student Success Coach may also assist the Associate Dean and or Dean with leadership support.
The responsibilities include concierge-styled case-management and support from the point of student enrollment to degree completion and career placement or transfer. The Senior Student Success Coach is an assigned, central point of continuous support for students throughout the student experience, guiding students to and through milestones leading towards completion and a career.
Senior Student Success Coaches will be responsible for facilitating orientation, guiding students through initial discussions on application processes, career exploration, and course selections, leveraging technology to track student progress towards academic and career goals, and liaising between the student and a broad network of internal and external resources designed to provide wrap-around support and eliminate any barriers that could impact the students’ success. They will serve as integral role in the advancement pathways, success coaching, and admissions to better serve students in a streamlined manner.
Required Knowledge, Skills & Abilities
• Knowledge of the purpose of community colleges and the vision of Dallas College.
• Knowledge of Dallas College certificates, programs, and degrees.
• Demonstrate a thorough understanding of college and community resources that address holistic student needs including student basic needs, mental health and wellness, career and transfer preparation, and student development, leadership, and advocacy programming.
• Demonstrate general knowledge of baseline financial aid and FAFSA information.
• Knowledge of Dallas College, State and Federal policies and procedures impacting service to students (FERPA, TSI-A, Dallas College Board Policies, Title IX, etc.).
• Ability to leverage emerging technology to track and monitor student progress towards completion goals.
• Demonstrate experience preparing concise and clear written and verbal reports detailing case management activity and outcomes.
• Ability to assist students in identifying and navigating barriers that impact retention, persistence completion, and success.
• Demonstrate and be able to apply contemporary research which underpins high impact coaching, advising, and student success strategies.
• Demonstrate a depth of knowledge and experience in relation to academic advising, coaching, Guided Pathways, first-year experience, retention, and career services.
• Demonstrate strong commitment to shared accountability and high-quality customer service and care.
• Demonstrate experience effectively engaging and supporting students in a remote work environment.
• Be familiar with relevant national policies, practices and legislation that relates to retention, success coaching, and pathway development and support.
• Respond appropriately to issues in a dynamic rapidly changing educational/economic environment.
• Demonstrate an understanding of emerging technologies and the effective application of service technologies to enhance student academic planning, tracking, and engagement with internal and external resources and supports.
• Demonstrate a commitment to diversity, equity, and inclusion best practices and professional learning strategies to create a sense of belonging and address historic and systemic inequities for student success.
• Demonstrate a commitment to continuous learning and professional development.
• Excellent time management, organization, problem-solving, and communication skills.
• Demonstrate strong listening, writing and verbal skills.
• Excellent interpersonal skills using collaboration, tact, patience, and courtesy.
Normal physical job functions performed within a standard office environment. Reasonable accommodations may be made to individuals with physical challenges to perform the essential duties and responsibilities.
Minimum Knowledge and Experience
• Bachelor’s degree or higher in K-12 education higher education, student development, community college leadership or related field as confirmed by official transcripts. Master’s degree preferred.
• Minimum four (4) years of experience in academic advising, success coaching, first-year experience, or retention within student services or higher education.
• Ability to work extended hours beyond the regular 8:00 a.m. – 5:00 p.m. workday especially during heavy registration peak times including nights and weekends.
• Current and valid Texas driver’s license required for travel between campuses.
***Will be subject to a criminal background check. Some positions may be subject to a fingerprint check. ***
Essential Duties and Responsibilities
• Serve as the central, ongoing case manager for an assigned caseload of Dallas College students.
• Interacts with prospective students and applicants to provide information and responds to questions regarding admissions procedures, registration guidance, and coaching services in a professional manner.
• Provide concierge-styled student case management, providing comprehensive support including advising, pathways within the specific school of, continuous progress monitoring, and connection to a broad network of internal and external wrap-around services.
• Reviews documents and determines compliance and eligibility within pre-determined guidelines.
• Deliver accurate, school-specific academic, career and transfer resources and pathway programming that promotes student pathway persistence, credential completion, transfer, and employment.
• Ensure the development and delivery of accurate, student facing, school-specific pathway, transfer, and career mapping.
• Serve as the liaison for faculty with wrap around support for student success.
• Develops and coordinates relationships with various offices on campus to better serve students.
• Provides training to other success coaches and faculty and facilitates workshops.
• Acts as case manager to students, from enrollment to completion/graduation, to discuss academic planning utilizing and interpreting available data to provide direction related to registration and/or internal/external resources to assist with barriers to their educational/career goals and to promote student retention.
• Works collaboratively, as part of a cross-functional team of faculty, staff, and administrators, within the students chosen career pathway, to monitor student’s progress and early alert programs.
• Provide highly engaged, high quality customer service.
• Provide professional academic advising, career exploration, relevant resource referrals, orientation, and registration assistance to new and continuing Dallas College students.
• Provide timely responses (within 1 business day) to students' inquiries via phone, email, and technology applications (i.e., Navigate, two-way texts, etc.).
• Collaborate with a broad network of internal and external partners to connect students to additional supports that address student needs and support their success.
• Utilize technology (Colleague, Blackboard, Navigate, Greenlight, Salesforce, etc.) to streamline student communications, nudges, and progress monitoring.
• Assist unassigned students in selecting a pathway and program of study.
• Employ equity-minded strategies aimed at ensuring engagement and support for historically marginalized and underserved student populations.
• Collaborate across the division to develop and implement high-impact engagement and support strategies that promote a sense of belonging and strengthened student outcomes.
• Track student milestones using technology and the Dallas College integrated Advising and Career Development syllabus.
• Develop, manage, and communicate services and resources through program promotions, class presentations, training sessions, and faculty and community collaborations.
• Participate in ongoing relevant professional development to ensure implementation of current strategies and promising practices.
• Prepares reports, proposals, and recommendations for overall programs; keeps detailed records of assigned activities.
• Follow up with each student in assigned caseload to identify and resolve any barriers to success.
• Provides high-impact engagement and continuous monitoring, tracking, and support from enrollment to completion, Success Coaches are the consistent single point of contact, responsible for helping students to navigate their higher education journey towards a career.
• Serve traditional, dual credit/early college/P-Tech, continuing education, and a variety of other specialized student populations in related programs of study.
• Completes required Dallas College Professional Development training hours per academic year.
• Performs other duties as assigned.
The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Incumbents may be directed to perform job-related tasks other than those specifically presented in this description. Position requires regular and predictable attendance.
Dallas College is part of an equal opportunity system that provides education and employment opportunities without discrimination based on race, color, religion, national origin, sex, disability, age, sexual orientation, gender identity or gender expression. Dallas College complies with the Americans with Disabilities and Veterans Act.